HELP US SERVE YOU BETTER

GIVING A COMPLIMENT:

If you have received exceptional service from one of our staff or found something you particularly liked about our products and services, please tell us about it. You can call our Customer Service Hotline at 0936-105-9877 or visit the servicing branch in your locality, look for the Branch Manager, and provide the details of your commendation. We will gladly relay your compliment to our Bank personnel.

MAKING A SUGGESTION:

If you have suggestion(s) about how we can improve our services, please let us know. You can make your suggestion(s) by:

1. Visiting our Head Office or our nearest branch in your locality

   1.1 Look for the Customer Assistance Officer (CAO), and state the details of your                        suggestion; or
   1.2 Write down your suggestion on a piece of paper and drop it in our Suggestion Box.

2. Visiting our Facebook Page

   2.1 Type https://www.facebook.com/FICOBank.PH on the search engine;
   2.2 Click the “Message” tab, and compose your suggestion; and
   2.3 Click send afterward.

FILING A COMPLAINT:

If you have complaint(s) regarding our products, services and/or personnel, we want to hear it from you. You can file a complaint by:

1. Visiting our Head Office or our nearest branch in your locality

   1.1 Go directly to the designated Consumer Assistance Help Desk;
   1.2 Get a copy of the Complaint Form from the designated CAO;
   1.3 Fill out the form; and
   1.4 Submit the form to the CAO or drop it in the Complaint Box.

2. Visiting our Bank’s website or Facebook Page

   2.1 If through our website:

      2.1.1 Type www.ficobank.com on the search engine;
      2.1.2 Go to quick links and open the downloadable forms link;
      2.1.3 Download the Complaint Form;
      2.1.4 Fill out the form and scan/take a photo of the same; and
    2.1.5 Send the said form via email to bdd@ficobank.com or submit it to the concerned                branch.

   2.2 If through our Facebook Page:

      2.2.1 Type https://www.facebook.com/FICOBank.PH on the search engine;
      2.2.2 Click the “Message” tab and, compose your complaint; and
      2.2.3 Click send afterward.

3. Calling our Customer Service Hotline at 0936-105-9877 and provide the details of your     complaint

We will resolve your complaint in accordance with the timeline specified hereunder:

Download Complaint Form
 
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