Our business is “built to last.” As we undertake our business, the FICOBanking way, we are, and will always be, mindful of our unique EAGLE-HEART values. These standards of behavior are very important to us. Thus, we will never let them be compromised and disregarded.

EXCELLENT and FAST SERVICE. Meeting, or even exceeding, customers’ expectations in a unique, simple and timely delivery of services.

ADAPTIVE to CHANGE. Demonstrating flexibility amid constant changes in market trends and customers’ needs/ preferences.

GOAL-ORIENTED. Focusing on the commitment of ensuring maximum business profitability and customer satisfaction, as driven by goals and expected results/outcomes.

LEADERSHIP THROUGH INNOVATION. Exploring new market opportunities, creating business model innovation and utilizing cutting-edge technology, being a leading bank in the field of community banking.

EMPOWERMENT THROUGH COOPERATION. Empowering the Bank, together with its business partners, through the spirit of cooperation—people helping people transform their lives.

HONESTY and HUMILITY. Rendering services to the Bank, as well as its internal and external customers, with irrefutable honesty and utmost humility.

ENERGY AND DRIVE. Pressing onward, with live-wire dynamism, to attain the business objectives of the Bank while satisfying the financial needs and securing the loyalty of the customers.

ASCENDANCY IN THE COMMUNITY. Occupying market position within FICOBank’s territories as a dominant community bank and a major force to reckon with among the industry players.

RESPONSIVE to PARTNERS’ NEEDS. Attending immediately to the needs of business partners by providing appropriate and adequate financial products/services and solutions.

TEAMWORK. Working together, as a well-oiled machine where each one is a vital cog, to achieve the corporate goals and the long- and short-term business objectives of the Bank.